I did the online customer service chat with them and inadvertently referred to this as a recall, asking how I could tell if my model was affected by the recall. I was informed there was no recall, but they would look it over to make sure it was OK. They emailed me a FedEx mailer to return it. If they're offering to take a look at it, I'm game.There was some talk about "like heck if I'm sending a perfectly good gun back", but I went ahead and sent mine. In November, I posted this.
Around the end of October, the 8 weeks were up and I checked online to see the status. They said it had been repaired, but had not been shipped. This was a Sunday night (probably 11/1) so I figured I'd have it soon. After another couple of weeks, I checked the status and it said the same thing, so I used the online chat feature to ask about it.They told me to set it up with my local Taurus dealer/FFL, which I did. Of course, it's now August and over a full year since I first contacted them, and (need I say?) no replacement Taurus. Yesterday I contacted them again, and it seems we went backwards. My conversation went this way.
I was told they're going to replace my PT-145 with a new pistol of my choice, out of a few models they offered me. Of course, this has to go to an FFL and I need to set up a few things, but they offered me a choice between the PT845 or 24/7 45 g2/or 24/7 45 Compact. Since my original was most like the 24/7 Compact, I'll probably get one of these. They're saying "4-6 months" which I'm assuming means I'll get the replacement next August - 9 months from now and a full year from sending the gun away.
(Taurus Rep) At this point, all replacements are on hold until the repairs are completed. We in the process of having the firearm go through inspection. If the firearms needs a repair, it will be repaired and returned to you. If the firearm cannot be repaired, only then will the firearm be replaced.Note that her second response is another paste of the same text. Finally she gave me this tidbit:
(Me) I was told it was going to be replaced last November. I was told to choose from a few models and have my Taurus dealer contact you. All that was done.
(Taurus Rep) At this point, all replacements are on hold until the repairs are completed. We in the process of having the firearm go through inspection. If the firearms needs a repair, it will be repaired and returned to you. If the firearm cannot be repaired, only then will the firearm be replaced.
[SiG] your firearm is a part of a class action settlement. All information related to the matter can be found at www.tauruscartersettlement.com. A Third Party Administrator has set up this site , and can handle inquires. Please visit the website. You can fill out the contact us form or call the number on the website for further assistance.This website, in turn, says everything is on hold due to some sort of appeal to the class action lawsuit. It seems that once the delay due to the appeal is over, there will be two choices
- Settlement Payment Option – Settlement Class Members may elect to return their Class Pistol to the Taurus Companies and receive a payment of up to $200 per Class Pistol.
- Enhanced Warranty – The Taurus Companies agree to modify their existing warranty for all Class Pistols to allow any owner to submit a warranty claim at any time.
- The Class Pistol will be inspected by the Taurus Companies at no cost and repaired or replaced with no requirement that you prove the pistol is defective.